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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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PaPa GriZZly

February 12, 2026

5  out of  5
rating by PaPa GriZZly
"love it"
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Misty Short

February 11, 2026

5  out of  5
rating by Misty Short
"Was very helpful doing what need to be done to get the insurance I wanted. Great people to get Insurance. Thank you so much."
We responded:
"Misty, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future."
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josh rogers

February 10, 2026

1  out of  5
rating by josh rogers
"****Be Aware*** I was Loyal customer for over 10 years several policies unfortunately no more after being disrespected and verbally attacked by a new agent when questioned why rates were going up I occurred no speeding tickets or claims filed just 25% increase and a refer to my app explained I was having trouble with app instead of helping the young man was offensive provocative very unprofessional i addressed agents behavior with Jeremy Gordon no apology instead I received a he's new advised me to talk to his condescending mother Sandy also unknowledgeable and another 25% increase I tried for Months with no help from a knowledgeable agent at Jeremy Gordon Rutledge State Farm branch very disappointing, if they want to handle their business through an app they should be more knowledgeable with the app they are pushing and how to fix problems that may occur. ***Save Money and choose any one other then Jeremy Gordon State Farm**** if a problem occurs Jeremy is going to tell you to talk to his Mommy and trust me she is no help either smh. If you wanna keep state farm I suggest go to any other location besides this one this place is Joke"
We responded:
"Thank you for sharing your feedback. We are truly sorry to hear that you are dissatisfied; however, we must respectfully disagree with the version of events described in your review. At Jeremy Gordon State Farm, we take pride in providing professional and respectful service to all our clients, and we find your characterization of our team to be both disparaging and inconsistent with our commitment to excellent customer care. We understand that insurance rate changes can be frustrating, and we strive to explain these adjustments clearly and assist our customers through any challenges, including those related to our app. We regret that your experience did not reflect this standard. If you would be willing to discuss your concerns further, we encourage you to contact our office directly at 865-828-4663 or jeremy@jgordoninsurance.com. We value the opportunity to address any misunderstandings and work toward a positive resolution. Thank you for your attention. Sincerely, Jeremy Gordon State Farm Team"
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Blake Lockhart

January 29, 2026

5  out of  5
rating by Blake Lockhart
"Zach made my experience flow with extreme ease. He is knowledgeable and is always willing to go above and beyond what is already expected of him. Thanks to him I can now afford my car insurance at a GREAT price!"
We responded:
"Dear Blake, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon."
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Jason Welch

January 29, 2026

5  out of  5
rating by Jason Welch
"Some of the friendliest staff you will ever meet and will defiantly give you the best rate possible!!"
We responded:
"Hello Jason, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon."
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Kim Scarbro

January 27, 2026

5  out of  5
rating by Kim Scarbro
"Tyler was very helpful with all my insurance needs. He was very patient and assisted me in getting the best."
We responded:
"Hey Kim, Thanks for the great review! We're thrilled that you had a great experience at our location. As always, our team is looking forward to your next visit. We look forward to seeing you again soon."
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Floyd Branham

January 24, 2026

5  out of  5
rating by Floyd Branham
"I have had a great experience with Jeremy Gordon insurance, especially Amber. Any questions or issues that has come about has been answered. 10 of out 10 I recommend her and Jeremy Gordon insurance."
We responded:
"Hi Floyd, we appreciate the time you took to give us such a great rating! We are so happy that you are enjoying working with Amber. We truly value your recommendation and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!"
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Brendan Whitcomb

January 19, 2026

5  out of  5
rating by Brendan Whitcomb
"Tyler has been great getting everything ready for us. He has been very patient in a process that has been difficult. He was always very informative and promptly returned calls and texts. Couldn’t ask for better service"
We responded:
"Greetings Brendan, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! See you soon!"
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Kaitlyn Stittums

January 16, 2026

5  out of  5
rating by Kaitlyn Stittums
"I can’t say enough good things about Tyler at Jeremy Gordon’s State Farm office. I’ve had nothing but headaches with other insurance companies, from rising prices to poor communication, and it was such a relief to finally deal with people who actually care. I called Jeremy Gordon’s office and spoke with Tyler, even before I was officially a customer, and he was incredibly kind, patient, and helpful. He, very professionally, makes you feel like he grew up down the street from you. They’ve taken great care of my papaw for years, and now I understand why. Because of how Tyler treated me and the trust my family has in this office, I switched my insurance to them and couldn’t be happier. The process was smooth, the pricing was straightforward, and I finally felt like more than just a policy number. If you want an agent who treats you like family, I highly recommend talking to Tyler at Jeremy Gordon’s State Farm office."
We responded:
"Greetings Kaitlyn, Thank you for taking the time to share your experience. We truly appreciate your recommendation of Tyler. We will work hard to continue going above and beyond! We hope to continue exceeding your expectations with great service. Sincerely, Jeremy Gordon._"
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Chelsea Stapleton

January 15, 2026

5  out of  5
rating by Chelsea Stapleton
"I have had State Farm since I was a teenager. My father, brother, and mother all have State Farm as well. I was recently in a very serious accident, to which the other party was at fault. My underinsured driver policy took over and Tyler and Zach have been such big helps! I’ve had a lot of issues with Enterprise and every time I’ve called they have immediately gotten me the help I needed! I highly recommend using them! Thank you guys for all of your help!"
We responded:
"Hey Chelsea, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future."
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logan dyar

January 14, 2026

5  out of  5
rating by logan dyar
"Very good company. Great communication and friendly staff"
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Rob

December 19, 2025

5  out of  5
rating by Rob
"Great, expedient service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gerry Sapp

December 18, 2025

5  out of  5
rating by Gerry Sapp
"Tyler was super helpful. He noticed I was getting charged for not having autopay set up so he waived it then reached out and made sure I was taken care of. Everytime someone at the office calls they are all patient and helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Alexis Myers

December 15, 2025

5  out of  5
rating by Alexis Myers
"We chose to go with State Farm due to their compatible rates! We saved over $100 for just switching to State Farm! We also used Tyler, he was great to work with & made the process so easy and smooth transition! Thank you, State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Andrew Wright

December 10, 2025

5  out of  5
rating by Andrew Wright
"Tyler has been so helpful with anything we have called him about. He is quick to respond and very professional. We will keep our business with them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dave Diamond

December 9, 2025

5  out of  5
rating by Dave Diamond
"I am updating this review to continue to encourage this excellent business. The hometown service combined with world class reach and competitive rates is impossible to beat. I would not get my insurance anywhere else. These folks are the best. Responive and always helpful, they set the bar for customer service."
We responded:
"Thank you Dave, we greatly appreciate your continued business!"
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Ashley Powers

November 12, 2025

5  out of  5
rating by Ashley Powers
"Tyler’s customer service is unmatched! He did an amazing job explaining the policy to ensure I got the exact coverage I wanted. He also answered all my questions. I highly recommend Tyler he definitely went the extra mile ."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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reba gilbert

October 11, 2025

5  out of  5
rating by reba gilbert
"My Husband and I recently switched our home and auto insurance, and we are so glad that we decided to reach out to Tyler! He helped us get better coverage for significantly cheaper prices! He was knowledgeable about different options so that we were able to understand and choose what would be best for our family. Overall, I would 10/10 recommend reaching out to him! Thanks again Tyler!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Amy

October 9, 2025

5  out of  5
rating by Amy
"Tyler did an awesome job helping me immediately and got back to me with the quotes. Very efficient and answered all my questions. Explained everything well. Communication was a plus."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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janis watrous

October 9, 2025

5  out of  5
rating by janis watrous
"Jeremy and Tyler are great with assisting our insurance needs and helping us get the most affordable coverage."
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Cynthia Caton

October 6, 2025

5  out of  5
rating by Cynthia Caton
"I called to reinstate our auto insurance, and spoke with a great guy named Tyler. He was so kind and understanding, explained everything I needed to know to complete the process. We now have our insurance back with a company we can trust. Thank you Tyler and thank Jeremy for hiring you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Wayne Arrowood

September 5, 2025

5  out of  5
rating by Wayne Arrowood
"Tyler, one of the associates in Jeremy’s office, was a pleasure doing business with. Very knowledgeable and addressed every need/concern I had about purchasing insurance through them. Extremely helpful plus I saved money by choosing them. Highly recommend doing business with them. Easiest insurance transaction I’ve ever completed"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Krystal Jarnagin

February 17, 2025

5  out of  5
rating by Krystal Jarnagin
"Jeremy at State Farm saved us over $200 a month! Very friendly and extremely knowledgeable. You will not regret giving him a call!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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julius arlt

January 23, 2025

5  out of  5
rating by julius arlt
"I have enjoyed dealing with Jeremy Gordon State Farm! The staff have always been TOP NOTCH! Whenever I have a question or need something changed they were very helpful and I felt like I was treated like Family! I am moving to Alabama and wish I could keep them but I know I have to set up with a new Agent. I can only hope that I receive the same care and treatment! I don’t normally don’t leave Reviews but Jeremy Gordon and Staff most certainly deserve it!!"
We responded:
"Thank you, Julius, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We are sorry to lose you, but I am sure your new agent in Alabama with take good care. If you ever come back to Tennessee, please don't hesitate to stop by or reach out!"
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Catherine Gedney

December 20, 2024

5  out of  5
rating by Catherine Gedney
"Tyler was awesome and great to do business with!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"